Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery charges vary by product. Minimum delivery charge is $4. All charges are clearly displayed at the time of purchase.
Which payment methods are accepted in the Online Shop?
We accept paypal.
How long will delivery take?
We will ship products as soon as we receive your order. Due to unforeseen circumstances, usually related to running a farm, it may take up to 4 days before items are sent. If a purchase is needed immediately, it is best to call us directly and discuss the possibilities.
How secure is shopping in the Online Shop? Is my data protected?
Online shopping uses Paypal to ensure your information is secure.
What exactly happens after ordering?
After you place your order, we receive an e-mail regarding the purchase. Then the owner of Sundrop Alpacas will go to the farm store, pick up your item, carefully package the item and ship it to you.
Do I receive an invoice for my order?
Invoices are automatically generated through the system.
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